FAQs
Order times
As a two-person operation, Yellow Belly does not keep a large stock of items on-hand, so products are made-to-order unless they specifically say "ready to ship". Right now we are able to ship items within four weeks of receiving the order, and we will make sure to let you know of any potential delays. Yellow Belly reserves the right to extend delivery times in the case of personal or family emergencies.
Returns
If you change your mind about your order, please let us know within 24 hours, after which all sales are final. Please don't hesitate to contact us if you have any questions about our products.
Additionally, all products are guaranteed against material failure and production defects. This does not cover general wear and tear, user error or misfortune (like if it gets run over by a car or your dog eats it). Basically, if we screw up, or a piece of hardware turns out to be defective, we'll be happy to replace it!
Shipping
Shipping from and within Canada can be expensive, so please use the shipping cost estimator, and don't be mad at us if it turns out to be a lot. Also, international orders might be subject to duties/import charges, so check with your local post office to make sure you're not in for a shock when your product arrives.
Allergies
Yellow Belly is not responsible for allergic reactions you may have to materials, hardware, or dye used in our products. Much of our hardware contains nickel. please reach out using our contact form for more information or to custom order a product using alternative hardware.